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FREQUENTLY ASKED QUESTIONS

 

GENERAL

Resort Fee Inclusions: $30.00 + taxes, per room, per night with the following inclusions:

Kai Sallas Surf School 2-hr rental with purchase of surf lesson ​

Vida Mia Luxury Yacht Charter tours discount

Beach chairs rental ​

Boogie boards rental ​

GoPro camera rental ​

Battery pack rental ​​

Diamond Bakery cookies in room for arrival ​

Live music ​

Popcorn in the lobby daily

​Welcome slushie (non-alcoholic) ​

White Sands postcard

Poolside yoga every Saturday by a certified instructor

​Fresh coffee and local iced tea in lobby ​

Daily local newspaper ​

Koi fish feeding for children

​High-speed Wi-Fi ​

Toll-free and local phone calls

White Sands Hotel Activities event booking service

Check-in is at 3pm, check-out is at 11am. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the Front Desk at check-in for availability.

Yes, day parking is available for $8 for the first three hours. Overnight valet parking, including in and out privileges for $45 per night.

We do not provide airport transportation but recommend Roberts Hawaii Shuttle. To make a reservation please email and or call reservations@airportshuttlehawaii.com or (808) 439-8800.

 

Yes, luggage storage is available.

 

Based on availability cribs are an additional $30.

 

We offer rollaway beds on ground floor rooms, and blow up beds for the upper floor rooms.

Please provide your information here: Group Events and we will be in contact with further information.

Yes, please see our events page for upcoming activities Event Calendar.

POLICIES

Yes, we allow dogs only, 2 dogs per room with no weight restrictions. Pet fees are $35 plus tax daily per pet. Please see the Pet Friendly package for inclusive specials. Pet Package

Yes, a refundable $200 deposit is required upon check-in.

All rooms are non-smoking, but there is a designated smoking area right outside of the lobby.

AMENITIES

Both the pool and hot tub are open daily from 9 am to 9 pm.

Yes, we have grab and go provided daily behind the front desk. Please ask the front office agents for assistance.

– Volcano Water

– Hawaiian Sun juices

– Diamond Head Sodas

– Assorted Energy Drinks

White Sands Café – located at the Front Desk

– Drip Coffee

– Espresso

– Lattes

– Specialty Coffees

– Pastries

All rooms have microwaves available during your stay.

All rooms have mini refrigerators to use during your stay.

Yes, each room has a safe.

Yes. Our hotel offers connecting rooms that can accommodate up to 8 guests traveling together. Connecting rooms can be requested and will be honored based upon availability on the day of availability.
Connecting Rooms offer 2 doubles with 2 doubles (only 1 room with this offer); 2 doubles with 1 king; 1 king with 1 double; and 1 king with 1 king. No Guarantee on Connecting rooms as Groups may affect future reservations

The ice machine is located by the pool.

Beach chairs and boogie boards, beach/pool towels, and Go Pros are available at the front desk and are included as part of the amenity fee.

Sunshine is Year-Round in Waikiki

Explore the colorful vibes of Waikiki with our Taste of the Rainbow offer and enjoy the following perks:

  • 20% off our Best Flexible Rate
  • One-time $20 Food & Drink credit
  • 2 welcome Heyday slushies
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